A new and convenient way to order your repeat prescription.
The NHS Prescription Medicines Order Line service is the easy way for you to order your repeat prescription.
All it takes is a simple phone call that you can make from the comfort of your own home. Your prescription can then be sent electronically to a nominated pharmacy of your choice.
Why use this new service?
Order your repeat prescription will be a quick and simple telephone call. You will be speaking to a dedicated person who will have time to answer any queries you may have about your repeat medication. They will discuss your medication requirements and are able to alert you if a medication review is needed.
Why are we offering this service?
The aim is to ensure that paients receive the correct quantity of medication needed, in a timely manner, to reduce the amount of medication waste.
Unused medications cost the NHS in Derbyshire over £6 million every year. Only ordering what you need, when you need it, will save the NHS money to spend on more important services.
Who will you be talking to?
The service is provided on our behalf by NHS Derby and Derbyshire Integrated Care Board. You call will be answered by a dedicated, experienced and fully trained call handler who, with your agreement, will access your medical record in order to process your prescription request.
The call handler will only access information required in order to process your request. At no point will information be saved outside of the secure GP medical record system.
For more detail, please see the Medicines Order line Privacy Notice here: www.derbyandderbyshireccg.nhs.uk/privacy
Your personal information will remain secure and confidential in line with UK data protection law. If someone else currently orders your prescription for you, you can give consent for them to call on your behalf.
When will the prescription be ready?
One you have made the telephone call your prescription will be authorised by your usual GP and will then be sent to the pharmacy of your coice within two working days. Please allow additional time for the pharmacy to get your prescription ready for you. If you have an existing arrangement with your pharmacy to deliver your prescription please speak with them to ensure this will continue.
