The Park Surgery aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner.

We will:  

• Ensure patients are at the heart of everything we do. Listening and understanding their needs and empowering them to make decisions about their care
• Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
• Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
• Promote a culture which is innovative, forward looking and adaptable
• Take into account the evidence provided by scientific and medical research in our treatment

Caring  

• Conveying compassion in words and action
• Assessing and responding to needs
• Providing an appropriate range of services
• Maintaining a health promoting environment

Respecting all  

• Showing courtesy
• Listening
• Provision of care without prejudice or discrimination
• Being especially supportive to the vulnerable

Working as a team

• Relating well within the team
• Value, respect and encourage each other, openly and proactively sharing knowledge and skills
• Co-operating with other teams
• Encouraging responsible involvement by our patients

Being honest and fair  

• Promote an open and transparent organisational culture
• Speaking and acting truthfully
• Being accountable for our actions

Learning and improving  

• Adapting to change
• Building on achievements
• Developing our services